FREQUENTLY ASKED QUESTIONS

  • Description teRJH tackles the hardest service challenges across commercial HVAC, refrigeration, food service, and laboratory equipment. Visit our Services page for a comprehensive list of equipment serviced or call us, we're always happy to help you find the right service provider.xt goes here

  • Yes - RJH operates a 24/7 staffed emergency hotline with a live dispatcher and expert technicians ready to restore operations quickly, no matter how tough the job. We provide same-day emergency response for commercial refrigeration, HVAC, and food service systems, even during blizzards and public emergencies.

    Because we’re already part of the crisis response plans for many major hospitals, embassies, and institutions in the D.C. area, we know how to mobilize fast, coordinate with facility teams, and take ownership of the problem until it’s solved.

  • Description text goes hereAbsolutely. We know that for many industries and critical operations, downtime isn’t an option. That’s why RJH offers portable refrigeration and kitchen equipment rentals - walk-ins, reach-ins, and more - to bridge the gap while we solve the problem. You stay operational; we handle the crisis.

  • We are the service company that other service companies call when they can't fix a problem. We take pride in doing the hardest, grittiest work with reliability, integrity, and teamwork at our core. If you want the best technicians in the area, supported by knowledgeable and caring office staff, RJH is the right choice for you.

  • Yes. Our custom maintenance programs reduce emergencies, preserve warranties, and extend equipment life. With RJH, preventive service means you’ll have fewer problems to worry about - because we partner with you to solve issues before they escalate.

  • Yes. RJH services ultra-low freezers, autoclaves, incubators, and other specialized laboratory equipment with precision and care. Our technicians are trained to handle sensitive, regulated systems and provide calibration, compliance documentation, and emergency rental solutions to help labs meet strict standards and avoid costly downtime.

    We understand the critical nature of scientific environments, and our role is to protect your research, samples, and compliance by ensuring equipment performs exactly as required.

  • We approach every system with Journeyman’s Integrity. Our technicians perform a thorough diagnosis and listen to your needs. We provide transparent, expert guidance on the options available - from short-term fixes to long-term solutions - so you can make the decision that’s best for your business at that moment.

  • With over 25 years of experience, RJH has built processes specifically designed to serve and support mission-critical organizations and essential businesses. Our clients include hospitals, embassies, laboratories, and federal facilities that cannot afford downtime.

    We are also a GSA Schedule contract holder, which demonstrates our ability to meet strict government procurement and compliance standards. You can view a selection of the organizations we serve here: RJH Client List.

  • RJH proudly serves Washington, DC, Northern Virginia, and Central Maryland - including Alexandria, Arlington, Bethesda, Reston, and more. Our primary service area is a 60-mile radius around the Washington Monument. Wherever uptime is critical, we’re there to take on the toughest jobs.

  • You can call our 24/7 emergency line or submit a service request on our Contact Us page. From the moment you reach out, you can feel confident that our team will step in with urgency, clear communication, and the expertise to bring your facility back to normal.

  • RJH is built on Reliability and Integrity. That means a real dispatcher answers your call, our technicians arrive prepared, and we aim to solve issues on the first visit whenever possible. You can expect clear communication, timely updates, and a team that takes your needs seriously from the very first call.

  • We don’t purchase used freezers, but we do offer a removal and disposal option, which includes dock pick-up, equipment disposal, and EPA-required refrigerant recovery.

  • We don’t service fire systems. We recommend Fireline.

  • Walk-in cooler repair, refurbishing, and replacement is one of our specialties. Call to set up an on-site consultation for our expert recommendation and a custom quote.