Dispatcher/Customer Service Representative

What a Dispatcher/Customer Service Representative (CSR) does:

Ready to bring your communication skills, problem-solving abilities, and customer-first mindset to a respected company that’s been serving mission-critical organizations since 1998?
RJH Air Conditioning and Refrigeration Service is growing, and we’re looking for a dependable, detail-oriented Dispatcher/Customer Service Representative to join our collaborative office team.

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and takes pride in delivering outstanding service.

What You’ll Do

As the central communication hub for our service operations, you’ll support our technicians while ensuring customers feel taken care of as we solve their problems.

• Be the first point of contact for customers—listening attentively, understanding their needs, and responding with professionalism and care.

• Handle both urgent and routine service requests, making customers feel confident they’re in good hands.

• Accurately capture essential details and communicate clearly across customers, technicians, and office staff.

• Prioritize and dispatch service calls to technicians thoughtfully and efficiently.

• Use software tools to monitor technician locations, adjust schedules, and keep workflows running smoothly.

• Maintain organized, accurate records of service calls, activities, and customer information.

• Collaborate with the team to identify and create new work opportunities for technicians.

What Makes You a Great Fit

You’ll excel in this role if you bring a solution-oriented mindset, strong communication skills, and the ability to stay organized.
We’re looking for someone with:

• 2+ years in a customer-facing or dispatch role within a service-oriented industry.

• A calm, professional approach—even when handling urgent or challenging situations.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to build trust with customers and coworkers.

• Comfort using computers and navigating multiple software platforms.

• High attention to detail and pride in delivering accurate, thorough work.

• Integrity when handling sensitive information.

• (Bonus) Familiarity with the HVAC/R industry and its terminology.

If you meet or exceed these qualifications and experience, we would like to talk to you!

EXCELLENT COMPENSATION & BENEFITS:

At RJH, you’ll be part of a supportive, team‑oriented environment where your contributions matter. We offer:

• Paid time off (vacation + holidays)

• Medical, dental, vision, disability, and life insurance

• 401(k) with generous company match

• Tuition reimbursement

• Employee referral incentives

• Training & professional development

Job Details

• Job Type: Full-time

• Education: High school diploma or equivalent (Required)

• Hours: 8:30a-5:00p Monday - Friday